Terms & Conditions

Effective Date: May 26, 2025

Welcome to Western Palms. These Terms & Conditions govern your use of our website and services. By accessing or purchasing from our site, you agree to be bound by these terms.

Ordering & Purchases

  • • All orders are subject to product availability
  • • We reserve the right to refuse or cancel any order
  • • Prices are subject to change without notice
  • Prepaid orders only - we do not accept cash on delivery
  • • You must provide accurate billing and shipping information

Payment Terms

  • • We accept major credit cards, UPI, and net banking
  • • Payment is processed at time of order confirmation
  • • Your card will be charged when order is processed
  • • We are not responsible for bank transfer delays

Shipping Policy

  • • We ship nationwide via Delhivery
  • • Standard delivery takes 3-7 business days
  • • Shipping costs are calculated at checkout
  • • Risk of loss transfers to buyer upon delivery
  • • You are responsible for customs/duties (if applicable)

Returns & Refunds

  • Strict no return, no exchange policy except for damaged items
  • • Damaged items must be reported within 24 hours of delivery
  • • Refunds (if approved) are issued to original payment method
  • • Processing time for refunds is 7-10 business days

Intellectual Property

  • • All website content is our exclusive property
  • • Products are for personal use only
  • • Commercial use requires written permission
  • • Unauthorized reproduction is prohibited

General Terms

  • • We reserve the right to modify these terms at any time
  • • Indian law governs these terms
  • • Disputes will be resolved in NCR courts
  • • If any provision is invalid, the remainder remains enforceable